Mrs. Hall spends all her time taking care of the men under her roof, providing for their health and welfare, mending their souls, urging them to get along with each other, and seeing to it they feel included. She urges Siegfried to give James another chance, after his drunken mix-up with the rabbits, because she believes people deserve second chances. She has a great deal of remorse over her treatment of her son (she would not stand for his criminal behavior, and told the truth, which got him sent to prison for a couple of years) and has tried to make amends and reestablish a connection. Mrs. Hall has a great fondness for traditions and making them special, from her keeping of a saint’s statue in the inner hall (for good luck) to her “fixing a proper meal” on Sundays after church. She takes Helen’s little sister under her wing, offers to show her the ropes, gets her interested in animal husbandry, and urges Helen to treat her more like a sister and not try to mother her as much, while encouraging her and praising her selflessness in choosing to stay home and raise her after their mother’s death. Mrs. Hall is supportive whenever anyone needs her, and has hopes for the future that it will turn out all right, but mostly attends to others’ immediate needs.

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Mrs. Hall has a strong sense of duty, the moral good, and a desire for her actions to be aboveboard. She sent someone to prison that she cared about, because to do otherwise would violate her principles (she would not lie about his thievery to protect him). She urges Tristan to be more responsible in general, and scolds him for bringing up inappropriate topics at the dinner table. When James is forced to spend a night in the Dales with Helen, Mrs. Hall urges him to “do or say nothing” that he might come later to regret. She chastises Siegfried for his temper or for fudging the truth to make himself look good, and agrees with him that “no one else would tolerate his nonsense.” She even prefaces her use of “bloody hell” in a moment of stress by calling it profane language. She can be quite firm in her opinions; she forbids Siegfried from opening his brother’s exam results on Christmas Eve, insisting that she wants no argument between them to ruin the holiday. Mrs. Hall is a full-time caregiver, who shows her employer and his employees how much she cares about them by preparing fine meals for them, baking surprise cakes and arranging little surprises, giving them presents on their birthday, and brokering peace between them when something goes wrong. When Helen is at her wit’s end in taking care of her sister, Mrs. Hall volunteers to take her off her hands for a few hours. She attempts repeatedly to make up with her son, through sending him care packages stuffed with his favorite biscuits.