Sophie is an outgoing, warm-hearted individual who feels touched watching women leave letters on Juliet’s wall, and then follows them back to an office, where to her delight, she realizes women are paid to answer them. She discovers a fifty year old letter, knows she ‘must’ answer it, and embarks upon a quest to find this woman’s “lost Lorenzo” when the woman shows up in Verona, having been inspired by Sophie’s encouragement to follow her heart. She tolerates and allows her fiancé to do whatever he wants, while feeling significantly devalued in the process. Each time she excitedly wants to talk about her interests and passions, he selfishly shuts her down, but it isn’t until she realizes it didn’t bother either one of them to spend a week apart on their “almost honeymoon” that she decides to call off her own impending wedding. She caters what she has to say to each person she speaks to – with Claire, she’s warm and supportive, doesn’t want to offend her, and calls her grandson “thoughtful and sweet,” whereas to his face, she lets him know how much she dislikes him pessimism. He keeps ruining the happy mood she and Claire have about finding Lorenzo, so she sees him as a naysayer and party pooper, disappointing his grandma for being “sensible.” But her feelings toward him change once she realizes he’s a good guy underneath and does a lot of probono work as a lawyer helping poor people. Sophie is a fact-checker for a successful magazine, always hunting down the true story, and meticulously recording all the details in her journal. She dreams of being a ‘real writer’ but hasn’t done it yet, because no one has told her she’s allowed to – Claire’s story finally prompts her to start dreaming bigger and chasing what she wants, instead of sticking with what she knows. It’s significant as well that her first story is about something real, a quest to find a lost lover and her experiences along the way. Sophie has a whimsical and hopeful imagination that doesn’t really want to deal with the hardships around her or the negative potential outcomes to the scenario until she sees the pain finding one Lorenzo’s grave gives to Claire. Then she starts to second guess a little bit, but also doesn’t want to give up hope. Sophie only questions her own motives and the situation when she sees what she could have with Charlie—a passionate relationship where they challenge each other, smear ice cream on each other’s noses, and argue sometimes, unlike her boring, neglect-infused relationship with Victor.

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Sophie only wants to help, first when she answers the letter, and then when she tags along to cheerlead a total stranger on finding the lost love of her life. She’s caught up in all the romanticism of it, going purely off hear heart, and doesn’t like Charlie bringing logic and common sense into it. She’s full of ambitious romantic ideals, but also can be a bit invasive in a sweet way – asking to come along, going against Charlie’s wishes and pushing Claire to do what she wants, insisting they can still find Lorenzo, and not wanting to give up. At home, she’s going unloved and unfulfilled, as her workaholic fiancé devotes all of his time and attention to food, and neglects her completely. Though it hurts her that he ignores anything she says, busy with his own thoughts and interests, she puts up with it until she sees that both of them could have something better. When Charlie asks her why she hasn’t published any of her own writing yet, she says it’s because she’s a perfectionist. Sophie is rather hard on him, when she thinks he’s being rude (“Where are my manners?” “You know, I’ve been wondering that since we met”). She feels guilt for allowing him to kiss her, while she’s engaged.