Kathleen finds it almost impossible to wrap her head around the idea that business isn’t personal; everything, to her, starts by being personal. She’s also incredibly direct in how fast she processes and addresses her feelings – when someone causes her to have doubts about whether her bookstore can survive, Kathleen immediately talks about it to Frank and demands to know his opinion. She’s polite to Joe Fox when they meet at a dinner party (before she knows who he is), and a little offended at how rude he is to her (being brisk) – and then when she finds out his identity, marches up to the buffet table to confront him, where she tells him not to take the caviar, because it’s a garnish and it’s rude to do that. (She then proceeds to take some of it off his plate and put it back, so the hostess doesn’t get offended.) She mobilizes the citizens of New York against him, by using what he told her (comparing cheap books to cans of olive oil) in an interview, and by asking people to support her, as part of the small business owners of New York (“do you want to get off the subway and not even know you’re on the East Side?”). Kathleen shares almost everything with her coworkers, including being stood up (though she’s offended by that phase, since it implies negativity about herself); she asks for reassurance that he didn’t “take one look at me and leave.” Kathleen has a lot of sentimentality about her mother’s store, growing up there, and what it means to her, but is also more willing to move on than Frank – she accuses him of having multiple typewriters rather than moving on to computers. Kathleen cares a lot about the bookstore because it belonged to her mother and by being in it, she has kept a piece of her alive even after losing her. She has no problem going there day after day, building long-term relationships with the children of her customers, and being reliable. She writes mostly about what she sees and experiences to Joe, including one remark about seeing a butterfly on a train and how it reminds me of a book she once read (when shouldn’t it be the opposite; that books should remind me of real life?). She is so knowledgeable about books that she knows what will sell and what won’t, and has “immaculate taste,” as well as can recall details about who wrote what and when, and rattle off a list of books by individual authors. She is also somewhat caught up in what is in front of her – her immediate situation, facing the potential loss of her store, and evaluating Joe Fox based entirely on their previous interactions, which she found charming at first but then became hostile. She also has strong Ne, although it’s not very accurate (she thought Frank was the Unabomber). When Fox Books moves in around the corner, she naively hopes that “this will become the book distinct,” in the assumption that they can all share, that there is enough business to go around, and that her little store will have what the big one doesn’t (and vice versa, as her friend points out). She’s quite insightful in recognizing body language and emotional connections between people, such as when she sees Frank on a television show and notices the hostess coming on to him (“she’s touching herself… she’s sweating!”) and accurately guesses that he has fallen for her on the side, when he tells her he isn’t in love with her. She loves to trade banter and ideas, to think about the many different reasons her date might have stood her up, to speculate on the meaning of his name with Joe Fox… but Kathleen never once even considers the fact that perhaps her date did turn up that night. She has no idea that Joe is priming her to soften the blow, is clueless about why he’s trying to be friends with her, and doesn’t put the pieces together about what’s been happening until the end when he reveals his true intentions. She has separated her internet life from her physical life, and naively allows him to ‘guide’ her. She also never considered writing (unlike her INFP boyfriend) as a career until after she had all this ‘free time’ on her hands (and even then, she admits that Joe gave her the idea). Kathleen tries to understand what’s going on, and feels frustrated that all their campaigning hasn’t made any difference in saving her store. Kathleen also desperately wants answers when her date doesn’t show up, and asks him what happened. Under stress, she becomes way more harsh, judgmental, and nitpicking, being downright rude and even mean to Joe Fox.

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Kathleen is a sweet and mild-mannered woman who hates conflict, and at first, finds it hard to find anything mean enough to say to the “bottom-dweller who recently belittled my existence.” Everyone likes her because she’s so amiable and good-natured; naively, she assumes Fox Books moving in won’t mean the end of her store, ignores the truth of the situation, and keeps insisting they are all right, it’s all going to be fine. Rather than talk about her dangerous financial situation, she distracts herself by putting up more Christmas lights. But she flickers back and forth between moving to 6 and being anxious (“She thinks my store is in trouble… do you think it’s in trouble?”) and remaining optimistic about the entire situation until there’s no solution but to shut her doors. Kathleen tries to be okay with whatever anyone else wants; she cares about politics because Frank does, and only admits that she doesn’t care that much when she’s already upset. She tries to do the right thing, wonders if she’s being a bad person or cheating on Frank with an online relationship, and tries to be firm. She can be ruthless when provoked – pushed too far, Kathleen starts lashing out angrily at Joe, criticizing him, putting him down, and blaming him for the loss of her livelihood (which is fair). She also feels guilty and horrible after being mean to him.